Refund policy:

Please read and understand our return policy information at: https://www.othercouture.com/order-policies and the below refund policy terms before placing your order:

Due to the nature of how our products are manufactured, all orders made through this online store may be considered custom orders; specifically made to order by request of “Client” (you).

Please note, returned goods are accepted within 10 days from the shipped date for an exchange or store credit only. Shipping fee is non-creditable/non-refundable.

All returned goods must be unaltered, come in original package and must be approved upon our inspection before receiving an exchange/store credit.
 

Mold kit policy:

All molds for gold or sterling silver teeth must be returned for production within 30 days of "Client" (you) reciving the mold or the order will be canceled and payment forfited unless prior arrangment has been made, any mold returned after 30 days will incure a 10% reinstatment fee due before production starts.

Mold kits ar included with original purchase price any molds needed in the instance of a remold will require the purchase of a new mold.

Deposit policy:

50% Deposits accepted on custom work are non refundable or trasnferable. Once completed finaly payment is due after 30 days a 1.5% storage fee per day will be added to the remaining balance. 

Design fee policy:

All custom projects requiring hand drawn designs or CAD models have a $250 dollar non refundable design fee this fee includes 4 revisions to design and any following revisions require a $50 revision fee. The inital fee is subtracted from the final total of the project.