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Order wait time: due to the hand crafted nature of each piece there is a production time of 3-10 weeks depending upon design and current workload from the time a useable mold is received for production.
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Refund policy: We do not offer refunds on custom orders and gold teeth due to the hand and custom made nature of our work.
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Do you use natural opal for inlays: After quite some time experimenting with natural stones the delicate nature of opal proved to have longevity issues that can be avoided by using lab grown material.
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What karat gold do you use?: or standard is 14k but can work in 18k and 22k as well.
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What happens if my piece doesn’t fit?: while it’s rare there are sometimes anatomical issues that can affect fit quality, please contact us as soon as possible so we can walk you through fit adjustments or send a mold kit and return label for you to send your piece back for adjustment.